Shipping Policy

We offer shipping in Switzerland. The full list of available shipping destinations is displayed during checkout. 

Estimated delivery time is 3-7 business days. These timeframes are estimates, and delays may occur due to external factors such as weather conditions or high shipping volumes during holidays. Free shipping is available for all orders.

Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to check the status of your delivery at any time. After the order leaves our warehouse, a tracking link will be provided for real-time shipment updates.

Orders are shipped to the address provided during checkout. Customers must ensure that the address details are complete and correct. If a package cannot be delivered due to incorrect or incomplete information, we are not responsible for any loss or delay. In such cases, additional shipping costs and reshipment fees may apply.

Customs fees or import duties may be charged upon delivery. These additional costs are determined by customs authorities and are not included in the purchase price. The customer is responsible for any applicable fees, taxes, or import duties. As these fees are uncommon and beyond our control, we recommend checking with local customs offices to avoid unexpected costs.

For any shipping issues or questions regarding your order, our customer support team is available Monday to Saturday via email at support@icazee.com. We strive to resolve all inquiries as quickly as possible.